Patient Access Representative
Eye Associates of Tucson is a physician-owned and managed eye care practice that has proudly served Southern Arizona for more than 40 years. With two locations in the Tucson metro area, we are committed to providing exceptional patient care and a positive experience for every patient who visits our offices.
We are seeking a friendly, organized, and dependable Patient Access Representative to join our team. This position plays a key role in ensuring an outstanding patient experience through excellent customer service, efficient scheduling, and administrative support.
- Greet and assist patients upon arrival.
- Answer multi-line telephone systems promptly and courteously.
- Check patients in and out for appointments.
- Schedule and reschedule appointments.
- Process patient payments and balance the cash drawer daily.
- Prepare and maintain patient charts and records.
- Compile new patient packets.
- Process referrals and distribute correspondence.
- Contact patients with appointment reminders.
- Monitor and communicate technician callbacks.
- Maintain inventory of office supplies and reorder as needed.
- Follow all opening and closing office procedures.
- High school diploma or equivalent.
- Minimum of 4 years of medical receptionist experience.
- Basic typing, English, and mathematical skills.
- Computer proficiency.
- Ability to commute to Tucson, AZ 85712 and 85741.
- Experience in a medical office setting.
- Bilingual in English and Spanish.
- Excellent customer service and communication skills.
- Professional appearance and demeanor.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a team environment.
- Empathetic and patient-focused approach.
- Strong problem-solving skills and initiative.
- Positive attitude and dependable work ethic.
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
- Medical receptionist: 4 years (Required)
- Spanish (Preferred)
- In person
Ophthalmology Technician
We are seeking a detail-oriented and patient-focused Ophthalmology Technician to join our clinical team. This role supports ophthalmologists by performing diagnostic tests, preparing patients for exams, and assisting with minor procedures. The ideal candidate is organized, compassionate, and comfortable working in a fast-paced medical environment.
- Prepare patients for eye examinations by documenting medical history and chief complaints
- Perform preliminary testing including visual acuity, tonometry, visual fields, and OCT scans
- Assist physicians during examinations and minor surgical procedures
- Administer eye drops and medications as directed
- Maintain and clean ophthalmic instruments and equipment
- Accurately document patient information in electronic medical records (EMR)
- Educate patients on procedures, treatments, and post-visit care instructions
- Ensure exam rooms are stocked and ready for patient use
- High school diploma or equivalent (required)
- Certification as an Ophthalmic Assistant (COA) or Ophthalmic Technician (COT) preferred
- Prior experience in ophthalmology, at least 3 years strongly preferred
- Knowledge of ophthalmic terminology and diagnostic equipment
- Strong interpersonal and communication skills
- Ability to multitask and work efficiently in a clinical setting
- Basic computer proficiency, including EMR systems
- Experience with diagnostic imaging (OCT, fundus photography)
- Familiarity with refractive testing and lensometry
- Bilingual skills are a plus
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement plan options
- Opportunities for professional development and certification support